Steve Ritchie is the new CEO of Papa John’s Pizza. As the new CEO, he recognizes that it is time to move the company forward from the controversy it has faced over the past few weeks. In order to move the company forward and continue to hold the respect and admiration of its customers, Steve Ritchie issued an apology to Papa John’s customers, and he has outlined the way in which the company will proceed into the future.
In a letter issued directly to Papa John’s customers, new CEO Steve Ritchie stated that these have been among the hardest weeks that he’s experienced during his more than 20 years with the company. He acknowledged that many loyal Papa John’s customers were hurt and offended by remarks that were made during the past weeks.
Steve Ritchie Papa John’s has stressed to customers that offensive behavior will not be tolerated by any employee now that he is the CEO of Papa John’s. Mr. Ritchie emphasized that Papa John’s is bigger than any one person. Papa John’s has over 120,000 employees around the world, and these employees are all committed to providing outstanding and respectful service to all customers.
In order to move Papa John’s into the future, Steve Ritchie has announced that an outside group will be brought in to analyze the inclusion and diversity practices of Papa John’s and make sure that the policies are meeting the best practices followed by other inclusive and diverse organizations.
Mr. Ritchie will be going out into the field and speaking with employees and customers. He wants to hear their ideas about making Papa John’s all that it can be in the future.
Steve Ritchie has committed to the customers and employees of Papa John’s that he will personally lead the efforts to bring Papa John’s back to the respectable standards to which the company has been know for in the past. Mr. Ritchie is confident that Papa John’s will move ahead to be an even better company in the future.